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Wenjing
Zhang

Service Designer

UX Strategist

Researcher

Designed end-to-end Global Customer Experience (GCX) @eBay

Delivered Platform AI strategy @Intuit
Service Design M. F. A. @Savannah College of Art and Design

Work

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Collaborated within the Global Customer Experience (GCX) team,

spearheading cross-functional initiatives to craft comprehensive experiences for both customers and employees,

leading to measurable enhancements in engagement and operational efficiency.

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Collaborated with product manager, product designer, content designer and engineer

to develop AI strategy for Intuit platform, Mint, TurboTax, and QuickBooks.

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